About the service Ajustar 24 Care Limited is a domiciliary care agency providing personal care to people living in their own homes or flats. The domiciliary care agency is registered to provide a service to people over and under the age of 65 years old, some of whom are living with dementia. The agency also provides 24-hour live-in support.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, nine people were using the service.
People’s experience of using this service and what we found
The provider’s quality assurance framework failed to consistently identify shortfalls or recognise how improvements could be made. We have made a recommendation for improvement.
People and their relatives spoke highly of the care provided. One relative commented, “The carers are lovely and so friendly. They always put a smile on my loved one’s face.” People felt safe in their home and with the staff who supported them.
People were involved and given choice about their day-to-day care and support. Staff treated people with dignity and respect. People received care that met their individual needs and preferences. People's care plans were reviewed and updated regularly to reflect their current needs. Staff had received training in equality and diversity. Care plans indicated people's religious, cultural beliefs and other protected characteristics.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People using the service, their relatives and staff felt able to speak with the registered manager and give feedback about their experiences.
A recruitment process was in place to ensure staff were suitable for their role. Staff had completed an induction and received training which prepared them for their role. Staff skill and knowledge was checked by the registered manager.
People and staff found the registered manager to be approachable and felt confident that if concerns were raised, these would be addressed in a timely manner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of the service since they were registered with us on 20 January 2021.
Why we inspected
This inspection was prompted by a review of the information we held about this service
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an 'inspection using remote technology'. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.