- Homecare service
QH Care Services Limited
Report from 30 April 2025 assessment
Contents
Ratings
Our view of the service
This assessment took place between 13 May and 19 May 2025. QH Care Services Limited provides care and support to people living in their own homes, including within supported living settings. No one living within a supported living setting was receiving support with their personal care at the time of our assessment. Therefore, our assessment focused on the personal care and support provided to people as part of the homecare service. The service was supporting 3 older people with personal care at the time of our assessment.
Staff understood how to protect people from the risk of abuse. Risks to people had been assessed and were managed well. Staff were provided with training and supervision to help them meet the range of people’s needs and to continuously improve and develop in their role. There were enough staff to meet people’s needs. Recruitment practice was safe because the provider undertook checks to make sure only suitable staff were employed by the service. Infection risks were managed well and staff followed current practice.
People were involved in assessments of their needs and received care centred on them and their individual needs, including those related to their protected equality characteristics. People’s care and risk management plans were reviewed regularly with them, to ensure these remained safe and effective. People were supported to stay healthy and well and received their medicines when needed. Staff made sure people understood their care, to give informed consent.
People were treated well by staff. They were supported to have choice and control and to maintain their independence. They also received information in line with their needs and preferences. People were treated equally, fairly, and supported to access care and support that met their needs. Staff understood people’s rights and how these should be met.
The service was led by an experienced manager. People and staff were encouraged to raise concerns in confidence, and these were listened to and acted on. Staff were valued and supported with their wellbeing. Governance systems were used effectively to help the manager identify any shortfalls and areas for improvement at the service. There was a culture of learning, inclusivity and partnership working at the service, focused on supporting people to achieve positive outcomes.
People's experience of this service
People were happy and satisfied with the care and support they received from the service. People’s feedback indicated the service was professional, compassionate and well run. A relative told us, “They are simply fantastic. I can’t speak highly enough of them. They are just amazing in every respect. We couldn’t ask for more.” Another relative said, “They are doing a sterling job and they accommodate [family member] brilliantly."
People’s safety was prioritised. The staff team had built and maintained trusting relationships with people, which helped people feel safe and confident when being supported with their needs.
People said staff were well trained, observant, and proactive in supporting people to stay healthy and well. Staff encouraged people to do as much as they could for themselves, promoting their independence and confidence to meet their needs.
People praised the continuity of care and told us they received care and support from a team of regular staff that were punctual, attentive, and consistent.
People told us staff were caring, empathetic and understanding. When people became anxious or distressed, staff were kind, calm and acted with professionalism and compassion to ease people’s anxiety or distress.
People were listened to and their views respected. Their concerns were addressed quickly and changes were made with minimal disruption.
People spoke highly of the leadership and management of the service. People said communication with managers was good. They also said managers were approachable, involved, and went out of their way to support people directly.