The Care Quality Commission (CQC) has rated Head Office, provided and run by Mae and Mitchell Bespoke Management Community Interest Company in Horsforth, Leeds, as outstanding following an inspection in January.
Head Office is a supported living service providing support to adults of all ages living with a range of different needs.
This inspection was carried out as part of CQC’s continual checks on the safety and quality of adult social care services. This was CQC’s first inspection of the service.
Following the inspection, the service has been rated outstanding overall, as well as for being caring, safe, effective, well-led and responsive.
Linda Hirst, CQC deputy director of operations in the north, said:
When we inspected this service, we found managers and staff went the extra mile to ensure people received the best possible care. Leaders were exceptionally responsive to people’s needs and overcame barriers to ensure they could thrive and develop through the support of a dedicated staff team.
People gave overwhelmingly positive feedback about the care they received, and said staff worked tirelessly to ensure they could achieve their goals. One person’s wish was to volunteer and work in a charity shop and staff worked with them to achieve this.
People were supported by extremely caring and kind staff. One person was supported to learn to drive, attend college and learn to read and write. Another person was supported to go on holiday abroad for the first time. People said being at the service had transformed their lives and they were much happier now.
Leaders delivered workshops and presentations about providing exemplary care so they could share their practices with other services in the community.
We were also impressed that staff knew how people liked to be supported if they were moved between services. Hospital passports were in place, where staff compiled detailed information for clinicians in the event of hospital admissions to ensure a smooth transition.
All staff should be extremely proud of the care they’re providing to people. They clearly work hard to provide exceptional care, and other providers should look at this report to see if there’s anything they can learn.
Inspectors found:
- Clear systems were in place to monitor and review the quality of care people received.
- People were supported to make decisions about their end of life care and support including funeral planning.
- Leaders fostered a positive culture where people felt they could speak up and their voice would be heard.
- The service had a very clear shared vision, strategy and culture.
- The service valued diversity in their workforce and worked towards an inclusive and fair culture.
- Leaders had the skills, knowledge, experience and credibility to lead effectively.
- Opportunities to learn from all incidents were taken and learning was shared across the organisation.
The report will be published on CQC’s website in the next few days.