Updated 1 October 2024
This service is a domiciliary care agency. It provides personal care to elderly people and people living with learning and physical difficulties in their own houses and flats. At the time of this inspection, it provided care to 19 elderly people. This assessment was undertaken following CQC’s new approach for assessment. This was our first assessment of the service using this new approach. We looked at 3 key question areas (safe, effective and well-led). We carried out an announced visit to the service on 24 September 2024. The assessment was carried out by two inspectors and one assessor.
We visited the offices of this service and spoke with four members of staff, the registered manager who is also the nominated individual and another director of Adjustar 24 Care. We reviewed a range of records. This included seven people's care records, medicines records and four staff files as well as other records relating to how the service was managed. We spoke with 1 person who used the service and 4 relatives of people. The service had a registered manager in post.
At the last inspection in May 2022, we rated this service ‘Good’ in safe, effective, caring and responsive and ‘Requires Improvement’ in well-led. We carried out this inspection because we received concerns from a person who used the service and from the home office that had revoked Adjustar’s licence as part of the Government’s staff sponsorship scheme. Following this responsive assessment, the service has received an overall rating of ‘Inadequate’ for Safe and Well-led and ‘Requires Improvement’ for Effective. We gave the rating as we found 3 breaches of the regulations.