Sylvan Home Care Services - Bromborough Branch

Updated 3 October 2024

Date of Assessment: 27 February to 25 March with site visits on 27 February, 28 February and 4 March 2025. Sylvan Home Care Services - Bromborough Branch is a domiciliary care agency and provides personal care to people living in their own homes. At the time of this inspection 30 people were receiving support with personal care. We found 2 breaches in regulation in relation to staffing and governance. The provider did not always ensure people’s care needs were met in an effective way. Governance systems were not always effective enough to monitor and improve the quality of the service. The overall rating is requires improvement. There was no effective oversight in place to monitor missed, late and cancelled calls. Some people’s private information was not always secure. People were treated with kindness and compassion. The provider supported staff wellbeing and staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Leaders were visible and supportive, helping staff develop in their roles. This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. At the time of our inspection a manger was in post but was not registered with the Care Quality Commission. From the concerns highlighted during this inspection no service user came to any harm.

Updated 3 October 2024

People and their relatives spoke positively about the care they received from Sylvan Home Care Services. They told us they felt listened to by the provider and were treated with dignity and respect. People were referred to other health professionals and support was given to people when required. People told us staff were considerate, sought consent to make sure people felt involved in their care decisions. People were treated as individuals, and with kindness, compassion and dignity. Comments from people and their loved ones included “Carers understand his needs and always ask if he needs anything. Always professional’, and “[Name] is safe with the carers. It has been them that have made suggestions to make life easier and safer. For example, like having the bed downstairs or a stairlift. It’s under discussion.”