Our current view of the service
Updated
30 December 2024
We carried out this announced inspection on 23 April 2025.
We found the practice had met regulations.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance and infection control procedures in place were effective.The practice had effective systems to identify and manage most risks.
The practice is located in the London Borough of Westminster and provides private dental care and treatment for adults and children.
The practice was located on the first floor and was not accessible to patients in wheelchairs. Patients who could not manage the stairs were directed to alternative dental practices.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 2 staff, of which there were 1 principal dentist and 1 periodontist. We gathered feedback from the principal dentist during our inspection. Communal areas of the practice were shared with another dental provider.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of the service
Updated
30 December 2024
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 11 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Efficient service, prompt response, clear communication, clean premises in surgery, reception and WC, fabulous aftercare, gentle treatment and pain free experience, all in all 10/10, highly recommend.” Another patient told us, “Personalisedand responsive care. Never in a rush. Lots of time for discussion.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. The practice reviewed patient feedback and where suggestions had been made, appropriate action would be taken.