The Care Quality Commission (CQC) has rated Trinity Homecare in Worcester Park as outstanding for the first time, following their first inspection that finished in March.
Trinity Homecare is a domiciliary care agency, run by Berkeley Home Health Limited, that provides personal care to people in their own homes. At the time of the inspection, the service was supporting 33 people, including those living with dementia and people with physical disabilities.
Following this inspection, Trinity Homecare has been rated outstanding overall and for being caring and well-led. It has been rated good for how safe, effective and responsive the service was.
Antoinette Smith, CQC deputy director of operations in London, said:
“When we inspected Trinity Homecare, we found a care agency delivering an outstanding person-centred service, where the unique needs and aspirations of each person shaped their care. Every part of the organisation worked together to provide care that reflected people’s needs and personal goals.
“Leaders at Trinity Homecare had a very clear and inclusive vision for the service. They fostered a culture of openness, learning and inclusion, which enabled staff to deliver care that genuinely improved people’s lives. Staff consistently told us they felt listened to, supported, and enabled to succeed in their roles.
“People consistently described how their care workers helped them live the lives they wanted. Staff supported them to thrive and achieve life goals they hadn’t been able to achieve on their own. They took account of people’s ambitions in their lives and worked with them to provide a package of support that would enable them to either reach new goals or continue doing the things that were important to them.
“What really stood out was how care was designed around people’s ambitions and sense of purpose. One person, who held a significant public-facing role, was supported with the physical and administrative help they needed to continue fulfilling their professional responsibilities. Staff took the time to understand their work and built a care package that enabled them to remain active and engaged in the role they valued.
“Staff ensured people were protected from abuse and avoidable harm. They had strong systems in place for safeguarding, good medicines management, and infection control. Staff worked with people to manage risks in the least restrictive way that supported their independence and wellbeing. There were enough skilled staff to deliver consistent care, and people told us they felt safe and respected.
“The service also made excellent use of technology and innovation to improve people’s outcomes. For example, an Artificial Intelligence (AI) powered physiotherapy programme was piloted to support people to rehabilitate at home. This helped people regain strength more quickly and reduced the need for long-term care.
“All of the staff at Trinity Homecare should be really proud of the exceptional care they delivered. Other services should look at this report as an example of outstanding practice, particularly in dementia support, to promote improvements across the sector and to support people to lead their best lives.”
Inspectors also found:
- Staff worked closely with external professionals, including GPs, physiotherapists and occupational therapists and incorporated professional input directly into care plans.
- Staff used visual and digital tools to support people who struggled with traditional paperwork, helping them understand and engage with their care planning in a way that worked for them.
- The service provided appropriate, accurate and up-to-date information, tailored to people’s individual needs. Policies and procedures were available in different formats, including larger print versions.
- Staff administered medicines in a safe and person-centred way and had received training in medicines management.
- The service celebrated numerous cultural events with staff, including decorations and shared food in the office, that created a warm and inclusive working environment.
The report will be published on the CQC website in the next few days.