- SERVICE PROVIDER
Nottinghamshire Healthcare NHS Foundation Trust
This is an organisation that runs the health and social care services we inspect
We have suspended the ratings on this page while we investigate concerns about this provider. We will publish ratings here once we have completed this investigation.
We have published a rapid review of Nottinghamshire Healthcare NHS Foundation Trust and an assessment of progress made at Rampton Hospital since the most recent CQC inspection activity.
See older reports in alternative formats:
- Community mental health services with learning disabilities or autism, published 24 May 2019: Easy read report.
- Rampton Hospital, published 8 June 2018: British Sign Language video.
- Rampton Hospital, published 15 June 2017: British Sign Language video.
Report from 27 May 2025 assessment
Contents
Ratings - Community end of life care
Our view of the service
Date of assessment: 18 and 19 March
Nottinghamshire Healthcare NHS Foundation Trust offers end-of-life care through various services, including the John Eastwood hospice, Bassetlaw hospice and the Adult Community Hub. During this assessment, we carried out an onsite assessment of Bassetlaw hospice, John Eastwood hospice and the Living Well Centre based and the John Eastwood hospice. The service was last rated Good (November 2022). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). This was an unannounced assessment, which means the provider was not told an assessment was going to be starting beforehand. During this assessment we looked at all quality statements across the 2 key questions of Safe and Caring. As we assessed all the quality statements for the key question of Safe and Caring the rating for these key questions reflects the findings of this assessment. However, as we did not assess enough quality statements from the key questions; Effective, Responsive, and Well led, which means we use the ratings from the previous inspection to rate these key questions. During this assessment we found a breach in regulation under safe care and treatment and have asked the trust to produce and action plan in response to this.
People's experience of this service
During this assessment we spoke with 5 patients and 10 carers, reviewed 13 patient care and treatment records, held 1 staff focus group and attended one handover meeting and one community palliative care meeting. We found patients are carers were involved in care and treatment planning and actively encouraged to participate in ward rounds. There was an emphasis on acknowledging the preferences and wishes of the patient. Patients and carers we spoke with told us the ward areas were “spotless”, and the staff were brilliant. Patients and families were respected and valued as individuals and were empowered as partners in their care.